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Surveyortraining.cms.hhs.gov FAQs


Select the category below that pertains to your question.

Account / Logon

ELMS Issues

Satellite / Webcast

Video

Audio

RSS

Other


Account / Logon

Do I need an account to watch a broadcast video?

No. All broadcasts are available to the public and can be watched by clicking a video option button on the Video Information page for the broadcast. Only surveyors and certification specialists who wish to receive completion credit for watching a broadcast need to log onto the site.

How do I get an Id number?

Only surveyors and certification specialists are granted Id numbers recognized by the CMS website and the LMS that captures trainee registration and completion data. An Id is not required for users to view webcasts, access Web-based Training courses, or other content.

I don't remember my Logon. What do I do?

If you do not remember your logon information, click the Forgot Username or Password? link on the Logon page. Using the email address associated with your account, you will be provided with your original username and a new random password that you can use to log onto the site.

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ELMS Issues

How often is course completion data transferred to ELMS?

Currently, course completion data is transferred to ELMS each night Sunday through Thursday.

I received an email stating my data did not import. What can I do?

Generally, this occurs because you do not have an active account in the ELMS or the Surveyor ID used at this site does not match the Surveyor ID listed within ELMS. You should first verify that you have a valid ELMS account. Next, check to see if the Surveyor ID listed in ELMS matches the Surveyor ID listed at this website (you can check your Surveyor ID here by accessing the My Profile page). If you do not have a ELMS account, please contact your Training Coordinator so that he or she can set up your account. If the problem is with your Surveyor ID listed here, please contact the CMS Training Support Help Desk with your correct Surveyor ID so that we can correct your account.

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Webcast

Is there any charge to take a course?

There is no charge to take a CMS course.

Can I receive copies of the programs that are archived?

To obtain copies of the program, please call the National Technical Information Services at 703-605-6186.

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Video

The video does not begin playing immediately when the page loads.

The audio/video for most of the WBT on this site is streaming; that means it does not have to download completely before it starts playing. It does, however, have to buffer a certain amount of the video before it begins playing. This means that, for most users, there will be a minimum 5-second delay before the video begins playing.

Video does not play.

You should ask your system administrator before changing settings on your computer. Windows Media Player (download now External Web Site Policy.) must be installed on your computer to see video. It is recommended that you have the latest version of Media Player installed. Windows NT does not support Media Player 9 or higher. If you have Windows NT, you may be unable to see the video. The video in this course is done through streaming media. If your firewall blocks streaming media, you will be unable to see the video. If you have a very old video card, it may not support the video. You may need to download and install a new driver for your video card if your current driver is not up to date. To see the videos properly, you will have to have your screen set to high color. If you still have a problem, submit a support ticket to the CMS Training Support Help Desk.

What ports need to be open in my firewall?

MMS and RTSP protocols are used for the streaming media with port utilization as follows:

Video plays audio, but no picture.

You should ask your system administrator before changing settings on your computer. Windows Media Player (download nowExternal Web Site Policy.) must be installed on your computer to see video. It is recommended that you have the latest version of Media Player installed. Windows NT does not support Media Player 9 or higher. If you have Windows NT, you may be unable to see the video. The video in this course is done through streaming media. If your firewall blocks streaming media, you will be unable to see the video. If you have a very old video card, it may not support the video. You may need to download and install a new driver for your video card if your current driver is not up to date. To see the videos properly, you will have to have your screen set to high color. If you still have a problem, submit a support ticket to the CMS Training Support Help Desk.

Video starts to play, then stops or becomes jerky.

This is most likely a problem with your Internet connection. If you have a slow connection, the video may not be able to play smoothly and may have to rebuffer repeatedly. If this continues to be a problem, try viewing the videos from a computer with a faster Internet connection or, if you are using the High bandwidth option, try viewing the Low bandwidth video option.

The video is rather dark for viewing. What can I do to make it brighter?

Different monitors display colors differently. The pictures and videos in this course are set to a level of brightness that should be sufficient for the majority of monitors. If the course or videos still look dark, try adjusting the brightness settings on your monitor.

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Audio

I can't hear the audio.

There are several reasons this could be happening. First, check to make sure that the audio has not been muted. Check to make sure that your computer has speakers and that they are on and the volume is turned up to a sufficient level. There are other factors that may require your system administrator's assistance. Check your computer for a sound card. If you don't have one, you will need to add one. Also, if the driver for your sound card is out of date, you may need to download and install a new one. You will also need to download the most current version of Windows Media Player (download nowExternal Web Site Policy.). Windows NT does not support Media Player 9 or higher. If you have Windows NT, you may be unable to hear the audio. The audio in this course is done through streaming media. If your firewall blocks streaming media, you will be unable to hear the audio. If you still have a problem, submit a support ticket to the CMS Training Support Help Desk.

The sound is not clear or has a metallic sound.

The audio/video for most of the WBT on this site is compressed to keep the file sizes to a minimum (to decrease download time). The compression causes a loss of quality in both the video and the audio. This loss sometimes causes the audio to sound unclear or to have a metallic sound.

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RSS

RSS (which stands for Really Simple Syndication) is a Web content syndication format used by news and data websites to distribute updated content quickly and regularly. It is an XML-based format that provides a convenient way for users to keep up with the latest headlines from their favorite sites without having to visit each one of them to see what's new.

If you are using the latest version of IE, Firefox, or Opera you can click the RSS Feed Icon RSS Feed Icon in your browser to subscribe to the Center for Clinical Standards and Quality, Survey and Certification Group Site News feed. You can also copy and paste the feed URL, in parenthesis below, into the RSS Feed Reader of your choice.

RSS Feed Icon CMS, Center for Clinical Standards and Quality, Survey and Certification Group Training Site News

(http://surveyortraining.cms.hhs.gov/rss_feed/cmso_news.rss)

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Other

I cannot see the whole site.

To use this site, screen resolution should be set to at least 1024 x 768. While the site will attempt to shrink or expand the display for users with other resolution settings, anything less than 1024 x 768 may cause some parts of the website to shrink too small to easily navigate through. For Windows XP users: use the Start menu at the bottom left of the screen, select Settings, then Control Panel. A window opens showing control panel elements. Double-click the display icon. Another window will open. From the Display Properties window, click on and move the slider scale to 1024 x 768. If you still have a problem, submit a support ticket to the CMS Training Support Help Desk.

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