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H1N1 and the Elderly Population

Air Date: 12/4/2009

Registration: 11/4/2009

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Registration is not required to view a broadcast. You can open any archived Webcast. Surveyors and Certification Specialists must register to receive credit for any broadcast.

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"Listening: It's Not Just Hearing the Words."

Original Air Date: 2/27/2009 1:00:00 PM (Eastern Time)

Duration: 1 hour 30 minutes.

Surveyors and Certification Specialists must be logged on in order to register and receive credit for this broadcast.

Course Description:

State and Federal surveyors. This program will demonstrate a better mastery of listening techniques and a more complete understanding of the importance of listening, both in teaming and interview environments.

Associated Documents

Document Name	Size	Description
Agenda	46 KB	Portable Document Format (PDF).
Emotionally Charged Words Handout	39 KB	Portable Document Format (PDF).
Empathetic Guidelines Handout	90 KB	Portable Document Format (PDF).
Listener Checks Handout	80 KB	Portable Document Format (PDF).
Nonverbals Handout	56 KB	Portable Document Format (PDF).
OK Attitudes Handout	38 KB	Portable Document Format (PDF).

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Evaluation Type	Status	Link
Evaluation	No course completion credit will be given for this evaluation.	Take the Evaluation