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"Listening: It's Not Just Hearing the Words."


Video Information

Activity Code: 0CMSSATLISTEN

Air Date: 2/27/2009 1:00:00 PM (Eastern Time) (1 hour 30 minutes)

Course Description: State and Federal surveyors. This program will demonstrate a better mastery of listening techniques and a more complete understanding of the importance of listening, both in teaming and interview environments.

Non-Mandatory.

Associated Documents
Document NameSizeDocument DateDescription
Agenda46 KB2/23/2009Portable Document Format (PDF).
Emotionally Charged Words Handout39 KB2/17/2009Portable Document Format (PDF).
Empathetic Guidelines Handout90 KB2/17/2009Portable Document Format (PDF).
Listener Checks Handout80 KB2/17/2009Portable Document Format (PDF).
Nonverbals Handout56 KB2/17/2009Portable Document Format (PDF).
OK Attitudes Handout38 KB2/17/2009Portable Document Format (PDF).

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